At Zara’s Bharatanatyam, we understand that plans can change. To provide flexibility, we have established a clear and customer-friendly cancellation policy. Please read the details below to understand how cancellations work.

Order Cancellation by the Customer

1. Before Dispatch:
   
   
   • Orders can be cancelled free of charge if the cancellation request is made before the order is dispatched.
   • To cancel your order, contact our customer support team at zaras.yasar@gmail.com or call +91-7338841002 with your order details.
2. After Dispatch:
   
   
   • If the order has already been dispatched, it cannot be cancelled. However, you can initiate a return under our return policy once the product is delivered.
3. Custom-Made Items:
   
   
   • Custom-made or personalized costumes cannot be cancelled once production has started.

Order Cancellation by Zara’s Bharatanatyam

We reserve the right to cancel orders under the following circumstances:

1. Non-Payment:
   
   
   • If payment is not received within the specified timeframe.
2. Out of Stock:
   
   
   • If the ordered item is out of stock or unavailable.
   • In such cases, we will notify you promptly and issue a full refund.
3. Invalid Information:
   
   
   • If the order contains incomplete or invalid shipping or contact details.
4. Fraudulent Activity:
   
   
   • If the order is suspected to be fraudulent.

Refund Process for Cancelled Orders

1. Refunds for cancelled orders will be processed within 7-10 business days of approval.
2. Refunds will be issued using the original payment method.
3. For COD orders, refunds will be processed via bank transfer or store credit.

How to Cancel Your Order

1. Contact our customer support team:
   • Email: zaras.yasar@gmail.com
   • Phone: +91-7338841002
2. Provide your order number and reason for cancellation.
3. Our team will confirm the cancellation and provide further instructions.

Customer Support

If you have any questions or need assistance with cancellations, please reach out to us:

• Email: zaras.yasar@gmail.com
• Phone: +91-7338841002
• Hours of Operation: Monday to Saturday, 10:00 AM to 6:00 PM IST

Thank you for choosing Zara’s Bharatanatyam. We are committed to ensuring a smooth and flexible shopping experience for our valued customers.