At Zara’s Bharatanatyam, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we offer a flexible return policy to address your concerns.

Eligibility for Returns

1. Products can be returned within 15 days of the delivery date.
2. Items must meet the following conditions to be eligible for a return:
   • The product is unused, undamaged, and in its original packaging.
   • All tags, labels, and accessories must be intact.
3. Custom-made costumes and clearance sale items are non-returnable.

Process for Returning Products

1. Initiate a Return:
   
   
   • Contact our customer support team at zaras.yasar@gmail.com or call us at +91-7338841002 within 15 days of delivery.
   • Provide your order number, reason for return, and supporting images if the product is defective or damaged.

 

1. Return Approval:
   
   
   • Our team will review your request and approve the return if it meets the eligibility criteria.
   • You will receive an email with return instructions, including the return address.
2. Ship the Product:
   
   
   • Pack the product securely to prevent damage during transit.
   • Use a reliable courier service to ship the product to: Zara’s Bharatanatyam
     SSP Towers, No.2, Devaraja Mudali Street,
     Chennai, India – 600003
3. Inspection and Refund:
   
   
   • Once the returned product is received, it will be inspected to ensure it meets the return criteria.
   • Refunds will be processed within 7-10 business days after inspection.

Refund Options

1. Refunds will be issued using the original payment method.
2. For COD orders, refunds will be processed via bank transfer or store credit.
3. Shipping charges are non-refundable, except for returns due to defective or damaged items.

Exchanges

• Exchanges are accepted for eligible items within the 15-day return period.
• Follow the same process as outlined for returns.
• Exchange requests are subject to product availability.

Non-Returnable Items

1. Custom-made or personalized costumes.
2. Clearance sale or discounted items.
3. Items damaged due to improper use or mishandling by the customer.

Customer Support

If you have any questions or need assistance with your return, our customer support team is here to help:

• Email: zaras.yasar@gmail.com
• Phone: +91-7338841002
• Hours of Operation: Monday to Saturday, 10:00 AM to 6:00 PM IST

Thank you for choosing Zara’s Bharatanatyam. We value your trust and are committed to making your shopping experience smooth and enjoyable.